Terms & Conditions

Welcome to VYANA Perfume.

These Terms & Conditions govern your access to and use of www.vyanaperfume.in, including browsing the website, purchasing products, creating an account, and using any services provided through the website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About VYANA Perfume

VYANA Perfume operates an online fragrance and perfume business through its website:

Website: www.vyanaperfume.in

These Terms apply to all visitors, customers, users, and other persons accessing or using the website.

2. Eligibility

By using this website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance notes, sizes, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.
  • Packaging, labels, or presentation may occasionally change.
  • Fragrance perception may vary between individuals due to skin chemistry, environment, application, and personal preference.
  • Product images may contain styling elements that are not included with the purchased product unless specifically stated.

VYANA reserves the right to correct errors or update product information at any time.

4. Fragrance Inspirations and Comparisons

Where VYANA products are described using fragrance families, scent profiles, or references to other fragrances, such descriptions are provided to help customers understand the intended scent character.

Such references do not mean that VYANA products are manufactured by, affiliated with, sponsored by, or endorsed by any third-party brand unless expressly stated.

VYANA products are independently sold under the VYANA brand.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Change product sizes or packaging
  • Correct stock information
  • Cancel an order where a product is unavailable

If an ordered product becomes unavailable after purchase, we may contact you regarding an appropriate alternative or refund.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate.

If a pricing or listing error occurs, VYANA reserves the right to correct the error and, where appropriate, cancel an order placed at an incorrect price.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during checkout where applicable.

7. Offers and Promotional Discounts

From time to time, VYANA may provide:

  • Discount coupons
  • Promotional offers
  • Free products
  • Gift sets
  • Limited-time offers
  • Seasonal campaigns
  • Bundle offers
  • Other promotional benefits

Each promotion may have specific terms, eligibility requirements, validity periods, product exclusions, or usage limitations.

Unless specifically stated, promotional offers cannot be combined with other offers.

VYANA reserves the right to modify, suspend, or discontinue a promotion at any time.

8. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances such as stock availability, payment failure, pricing errors, or suspected fraudulent activity prevent fulfillment.

VYANA reserves the right to cancel or decline an order where reasonably necessary.

9. Customer Information

You are responsible for providing accurate information during checkout, including:

  • Full name
  • Mobile number
  • Email address
  • Complete shipping address
  • PIN code
  • Billing information
  • Other information required to process your order

VYANA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Payment

Payments may be processed through third-party payment gateways or payment service providers.

Available payment methods may include options such as:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available

Payment options may vary depending on location, order value, service availability, or other factors.

VYANA does not request or require customers to provide confidential banking passwords, UPI PINs, or OTPs to our customer-support team.

11. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays
  • Weather
  • Public holidays
  • High order volumes
  • Incorrect addresses
  • Remote-location restrictions
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

For additional information, please refer to our Shipping Policy.

12. Returns, Refunds and Replacements

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Because perfumes are personal-use products, opened, sprayed, used, or partially consumed products may generally not be eligible for return unless the issue relates to an approved damaged, defective, incorrect, or other eligible claim.

Customers should review the Return & Refund Policy before placing an order.

13. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled if it has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Any refund resulting from an approved cancellation will be handled according to our applicable refund procedures.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with website security or functionality
  • Introduce malicious software or harmful code
  • Copy or reproduce website content without authorization
  • Use automated systems to improperly access or collect website information
  • Attempt to impersonate VYANA or another person
  • Submit false or fraudulent information
  • Abuse promotional offers or discount systems

VYANA reserves the right to restrict or terminate access where misuse is identified.

15. Intellectual Property

All content appearing on the VYANA website, including but not limited to:

  • VYANA name and branding
  • Logos
  • Product names
  • Product photographs
  • Website design
  • Graphics
  • Videos
  • Text
  • Product descriptions
  • Marketing materials
  • Original artwork
  • Other website content

may be owned by or licensed to VYANA and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit VYANA content without prior written permission, except where permitted by applicable law.

16. User Reviews and Submitted Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:

  • Your content should be truthful and relevant.
  • You must not submit unlawful, defamatory, abusive, threatening, misleading, or fraudulent content.
  • You must not submit content that infringes another person’s intellectual-property or privacy rights.
  • You must not upload malicious software or harmful files.

By submitting content, you grant VYANA permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

VYANA reserves the right to remove content that violates these Terms or applicable law.

17. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, social-media platforms, delivery services, or other external services.

VYANA does not control third-party websites and is not responsible for their:

  • Content
  • Availability
  • Privacy practices
  • Security
  • Terms and conditions
  • Products or services

Your use of third-party services may be subject to their own terms and policies.

18. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Free from viruses or harmful components
  • Completely accurate or error-free

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or other circumstances.

19. Limitation of Liability

To the extent permitted by applicable law, VYANA will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of the website or products, including losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Product Use and Safety

Perfumes and fragrance products should be used according to the applicable product instructions and warnings.

Customers should:

  • Avoid contact with eyes.
  • Avoid applying fragrance to irritated or damaged skin.
  • Keep perfume away from children and pets.
  • Keep perfume away from flames and excessive heat.
  • Store products appropriately according to product instructions.
  • Stop using a product if irritation or an adverse reaction occurs.

Customers with known sensitivities or allergies should review the available product information before use.

VYANA is not responsible for adverse reactions arising from misuse, improper storage, or failure to follow product instructions and warnings, subject to applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold VYANA, its owners, employees, representatives, service providers, and affiliates harmless from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your violation of applicable law
  • Your infringement of another person’s rights
  • Fraudulent or unauthorized activity associated with your use of the website

22. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

23. Force Majeure

VYANA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Epidemics or pandemics
  • Government restrictions
  • War or civil unrest
  • Strikes
  • Transportation disruptions
  • Courier or logistics failures
  • Internet or infrastructure failures
  • Other unforeseen circumstances

24. Changes to These Terms

VYANA may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this page unless otherwise stated.

We encourage customers to review this page periodically.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the website, products, or these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over VYANA’s applicable business location.

26. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

VYANA Perfume

📞 Phone: +91 8758082191
📧 Email: vyanaperfume@gmail.com
🌐 Website: www.vyanaperfume.in

For order-related inquiries, please include your order number whenever possible.

VYANA PERFUME
Wear Your Identity. Leave Your Impression.