Shipping Policy


At VYANA Perfume, we believe your fragrance journey should begin the moment you place your order. We carefully pack every order and work with reliable delivery partners to ensure your VYANA products reach you safely and on time.

1. Shipping Availability

We currently deliver VYANA Perfumes across India, subject to serviceability of the delivery address.

Orders are shipped to the address provided by the customer during checkout. Please make sure your shipping details, including your name, phone number, PIN code, and complete address, are accurate before placing your order.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during major sale/festival periods may require additional processing time.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where available.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately:

  • Metro & major cities: 2–5 business days
  • Other cities and towns: 3–7 business days
  • Remote or service-restricted areas: 5–10 business days

These are estimated delivery timelines and may vary depending on the destination, courier availability, weather, public holidays, operational delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, VYANA may offer free shipping promotions or other shipping-related offers. The applicable offer and eligibility requirements will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking link or tracking number.

You can use the tracking information provided by our delivery partner to monitor your shipment.

If your tracking information has not updated for an extended period, please contact our customer support team and we will assist you.

6. Delayed Deliveries

While we aim to deliver every order within the estimated timeframe, delivery delays can occasionally occur due to circumstances such as:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Incorrect or incomplete shipping information
  • Remote-location delivery restrictions
  • High order volumes during sales and festivals
  • Government or regulatory restrictions
  • Other circumstances beyond our reasonable control

If your order is delayed, please allow additional time for delivery before contacting us. Our team will assist you in checking the shipment status.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order has not yet been dispatched and you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

VYANA Perfume is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

8. Failed Delivery / Returned Shipments

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the package may be returned to us by the courier.

If a returned shipment needs to be resent, additional shipping charges may apply.

9. Damaged Package

We take care to package your perfume securely before dispatch.

If your package appears visibly damaged, opened, leaking, or tampered with at the time of delivery, please:

  1. Take clear photographs/videos of the package before opening it.
  2. Record the condition of the outer packaging and product.
  3. Contact VYANA customer support as soon as possible.
  4. Keep the original packaging and product until the issue is resolved.

For damaged or leaking products, please contact us with your order number and supporting photographs/videos so that our team can review the issue.

10. Missing or Incorrect Products

If you receive an incorrect, incomplete, or missing product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the package received
  • Photos of the products received
  • Description of the issue

Our team will review the request and provide the appropriate resolution in accordance with our Return & Refund Policy.

11. Multiple Products in One Order

Depending on product availability, logistics, or operational requirements, products from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking details for different shipments.

12. Contact Us

If you have any questions regarding your order, shipment, or delivery, please contact VYANA Perfume:

VYANA Perfume
📞 Phone: +91 8758082191
📧 Email: vyanaperfume@gmail.com
🌐 Website: www.vyanaperfume.in

When contacting us about an order, please include your order number so that we can assist you more quickly.

VYANA PERFUME
Wear Your Identity. Leave Your Impression.

This Shipping Policy may be updated from time to time to reflect changes in our shipping processes, courier services, or applicable requirements.